Help centre.

Open Customer account, enter your email and choose Send verification code. Enter the six-digit code we email you, then complete the minimum customer contact profile and review the collection notice. There is no password to set or remember.

The verified profile keeps your receipt, contact details, delivery or billing information and linked order records together. It also helps us locate the correct transaction if there is a payment, delivery or product-support dispute. An ordinary Vantera account does not ask for a passport, driver licence, date of birth or facial image.

Sign in to Customer account and choose Review or update profile. New orders use the current profile. A historical order retains the details confirmed when it was submitted so the transaction record remains reliable; contact us if a historical record needs an explanatory correction.

Open Customer account and use Log out to close the current session, or Switch account to sign out and return immediately to the email verification form. Enter the other customer's email and their new one-time code; never share a verification code between customers.

A manual review means a Vantera team member may check the order before supply is confirmed. If online ordering is paused, contact us so an authorised team member can review the account and explain the next step. These controls are human-reviewed and are not a public blacklist.

Vantera sends a one-time six-digit code directly to the email you enter. The code expires after 10 minutes and can be used once. We store a secure session after verification, but do not create or store an account password.

Sign in with the same verified email used on the order or quotation form. Account history covers records linked after this service was introduced. For an older record, email us with the order or quote number and we will locate it.

Each person should verify their own email address. To link several buyers to one company or builder account, contact Vantera with the company name, ABN and authorised users so the sales team can review the access arrangement.

Check the address for typing errors, request a fresh code and check spam or junk folders. Use the same email that appears on your Vantera order or quotation. If access still fails, contact us with the relevant reference number.

No. Vantera customer access is password-free. Return to the account page whenever you need access and request a new one-time code. If you no longer control the email linked to an order, contact our team for an identity review.

A receipt is sent to the customer email after the website accepts the order. Check spam or junk folders and search for the Vantera order number beginning with VAN-. Contact us if it has not arrived within 15 minutes.

Contact us as soon as possible with the order number. We will confirm whether picking, special-order purchasing or dispatch has started before advising what can be changed. Custom and specially sourced items may have different conditions.

Yes. Retail prices shown on the Vantera website are in Australian dollars and include GST unless a product page or written quotation expressly states otherwise. Delivery or installation charges are confirmed separately where applicable.

Approved collections are from Unit D11 / 2A Westall Road, Clayton VIC 3168. Please wait for a collection-ready confirmation before travelling, because order acceptance does not mean the stock is ready at the counter.

Bring the collection-ready message, order number and photo identification. If another person is collecting, reply to the order email first with their full name so the team can record the authority.

Hardware and fastener delivery depends on destination, parcel size and handling requirements. Large windows, doors and project materials require a project-specific freight review. We confirm the applicable amount before final fulfilment.

Use the carrier link in your dispatch message where one is provided. If the estimated date has passed, send us the order number, delivery postcode and a safe contact number. We will check the carrier or project delivery schedule.

Usually, subject to access, unloading, storage and site-safety review. Add site constraints to the quotation and provide a responsible site contact. Crane, restricted-access or staged deliveries may require additional arrangements.

Photograph the package, label and received contents, then contact us within a reasonable time with the order number, affected SKU and quantity. Keep the packaging until the team confirms the next step.

Stop installation if continuing may cause damage. Send clear photos, the product label, measurements, application and order number. For replacement window and door hardware, include photos of the existing component and mounting points.

Contact us before returning goods so eligibility and the return location can be confirmed. Change-of-mind, custom, cut-to-size and specially sourced items may be treated differently. Your rights under Australian Consumer Law are not excluded.

Start by choosing suitable base systems, then complete the guided quotation form. Upload construction drawings, window schedules and performance information where available. Our team reviews the documents before pricing.

Plans, elevations, window schedules, marked-up openings, U-value or SHGC targets, wind or BAL requirements, glazing, finishes and access information all improve accuracy. You can submit an initial value estimate when final documents are not ready.

Installation assessment is available for eligible residential and smaller builder projects. Select Supply + installation in the quotation form and provide address, access, removal and site-measure details.

Timing depends on opening count, document quality and performance requirements. The acknowledgement confirms that the request is in drafting review; the team will contact you if drawings, specifications or site information are missing before pricing.